Terms and Conditions

SERVON
Effective Date: 06 August 2026

Welcome to SERVON. These Terms and Conditions ("Terms") govern your access to and use of the SERVON website, mobile application, and services. By accessing or using our platform, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. About SERVON

SERVON is a technology-enabled home services platform that connects customers with trained and verified service professionals for residential and commercial services.

Our services include, but are not limited to:

• 🧹 Home Deep Cleaning
• 🍳 Kitchen Cleaning
• 🚿 Bathroom Cleaning
• 🛋️ Sofa & Mattress Cleaning
• 🧽 Carpet Cleaning
• 🪟 Balcony & Glass Cleaning
• 🏠 Housekeeping
• 🪳 Pest Control
• 🚰 Water Tank Cleaning
• 🧱 Tile Installation & Repair
• 🔧 Handyman Services
• 🚗 Driver Services
• 🏢 Office & Commercial Cleaning

Additional services may be introduced from time to time.

2. User Eligibility

To use SERVON services:

• You must be at least 18 years old.
• The information provided during registration or booking must be accurate and complete.
• You are responsible for maintaining the confidentiality of your account credentials.

3. Booking & Scheduling

• Customers can book services through the SERVON website or mobile application.
• Booking confirmation depends on technician availability.
• SERVON reserves the right to reschedule or cancel bookings due to weather, emergencies, technical issues, or operational reasons.
• Customers will be notified if any changes occur.

4. Pricing & Payments

• Service prices displayed on the platform are subject to change without prior notice.
• Final pricing may vary depending on inspection, property condition, additional work, or selected add-on services.
• Payments can be made using available online payment methods or cash (where applicable).
• Taxes and applicable charges will be displayed during checkout.

5. Cancellation & Refund Policy

Customer Cancellation

• Free cancellation may be available before the scheduled service time.
• Late cancellations may attract cancellation charges.
• No-show bookings may be charged in full or partially.

Refunds

Refunds, if applicable, will be processed to the original payment method within the applicable processing period.

6. Service Delivery

Our verified professionals will visit the service location to perform the booked service.

Customers must:

• Provide safe access to the property.
• Ensure electricity and water are available where required.
• Secure valuable or fragile belongings before service.

SERVON reserves the right to refuse or discontinue services if:

• The work environment is unsafe.
• Customers display abusive, threatening, or inappropriate behavior.
• Required service conditions are not met.

No refund will be provided in such cases.

7. Inspection-Based Services

Some services, including but not limited to:

• Pest Control
• Tile Installation
• Civil Work
• Waterproofing
• Painting

may require a site inspection before final pricing.

The inspection report and quotation must be approved before work begins.

8. Customer Responsibilities

Customers agree to:

• Provide accurate contact details.
• Be available during the scheduled appointment.
• Cooperate with service professionals.
• Inform SERVON about any special site conditions before service.

9. Service Warranty

Selected services may include a limited service warranty.

Warranty terms depend on the specific service category and will be mentioned during booking where applicable.

Warranty does not cover:

• Customer misuse
• Natural wear and tear
• Third-party modifications
• Force majeure events

10. Health & Safety

SERVON professionals use industry-standard tools and approved cleaning products.

Customers should:

• Keep children and pets away from the work area where necessary.
• Follow post-service instructions provided by technicians.

11. Referral & Rewards

Customers may participate in referral or promotional programs offered by SERVON.

SERVON reserves the right to:

• Modify
• Suspend
• Terminate

any promotional campaign without prior notice.

12. Intellectual Property

All content on the SERVON platform including:

• Logo
• Brand Name
• Images
• Icons
• Graphics
• Website Design
• Mobile Application
• Text
• Videos

is the exclusive property of SERVON and may not be copied, reproduced, distributed, or used without written permission.

13. Limitation of Liability

SERVON shall not be liable for:

• Indirect or consequential damages.
• Delays caused by weather, traffic, or unforeseen circumstances.
• Property conditions not disclosed before service.
• Customer negligence.

Service results may vary depending on property condition, material type, and maintenance history.

14. Privacy

By using SERVON, you agree to our Privacy Policy regarding the collection, storage, and use of personal information.

15. Suspension or Termination

SERVON reserves the right to suspend or permanently terminate user accounts for:

• Fraudulent activity
• Abuse of staff
• False bookings
• Payment fraud
• Violation of these Terms

16. Changes to Terms

SERVON may update these Terms & Conditions at any time.

Continued use of the platform after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts where SERVON operates or as applicable under Indian law.

18. Contact Us

For any questions regarding these Terms and Conditions, please contact:

SERVON Customer Support

📧 Email: support@servon.com
📞 Phone: +91 96922 39757
🌐 Website: www.servoncompany.com

Agreement

By accessing or using the SERVON website, mobile application, or booking any service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

SERVON – Every Service, One Trust.