Refund Policy

SERVON Company

Effective Date: 06 August 2026

At SERVON Company, customer satisfaction is our top priority. This Refund Policy outlines the conditions under which refunds may be issued for services booked through the SERVON website or mobile application.

1. Refund Eligibility

You may be eligible for a full or partial refund in the following situations:

• ✅ Your booking is cancelled within the eligible cancellation period.
• ✅ SERVON Company cancels your booking due to operational reasons.
• ✅ A service professional is unavailable and no alternative appointment can be arranged.
• ✅ The booked service cannot be delivered due to reasons attributable to SERVON.
• ✅ A verified service-related issue is reported within 24 hours of service completion.
• ✅ A duplicate payment has been successfully processed.

All refund requests are subject to verification and approval by SERVON Company.

2. Non-Refundable Cases

Refunds will not be issued in the following situations:

• ❌ Customer is unavailable at the scheduled service time.
• ❌ Incorrect address or contact information is provided.
• ❌ The technician cannot access the service location.
• ❌ The service cannot be completed due to customer-related reasons.
• ❌ Cancellation is made after the service has started.
• ❌ The customer changes their mind after the service has been completed.
• ❌ Inspection charges for inspection-based services (where applicable).
• ❌ Dissatisfaction caused by pre-existing property conditions beyond the scope of the booked service.

3. Partial Refunds

A partial refund may be approved in certain situations, including:

• A portion of the booked service could not be completed.
• Minor service quality issues verified by SERVON.
• Pricing adjustments approved after investigation.
• Service credits or wallet credits offered as an alternative resolution.

The refund amount will depend on the nature and extent of the issue.

4. Refund Process

• Approved refunds will be processed to the original payment method used during booking.
• Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.
• Processing times may vary for credit cards, debit cards, UPI, net banking, or digital wallets.
• Customers will receive confirmation once the refund has been initiated.

5. Service Complaints

If you are not satisfied with the service received:

• Report the issue within 24 hours of service completion.
• Provide supporting photos or videos if requested.
• SERVON Company will review the complaint and may offer:
  • ✅ Free Re-service
  • ✅ Partial Refund
  • ✅ Service Credit
  • ✅ Another appropriate resolution based on the investigation

The final decision will be made after reviewing the case.

6. Inspection-Based Services

For services such as:

• 🪳 Pest Control
• 🧱 Tile Installation
• 🎨 Painting
• 💧 Waterproofing
• 🔨 Civil & Repair Work

the final price is determined after a site inspection. Any inspection fee charged is non-refundable once the inspection has been completed.

7. Contact Us

For refund requests or any questions regarding this Refund Policy, please contact:

SERVON Company

📧 Email: support@servoncompany.com
📞 Phone: +91 96922 39757
🌐 Website: https://www.servoncompany.com

Acceptance

By booking or using any service through the SERVON Company website or mobile application, you acknowledge that you have read, understood, and agreed to this Refund Policy.

SERVON Company – Every Service, One Trust.