Privacy Policy

SERVON Company

Effective Date: 06 August 2026

At SERVON Company, your privacy is important to us. We are committed to protecting your personal information and ensuring transparency in how we collect, use, store, and share your data. This Privacy Policy explains our practices when you use the SERVON website, mobile application, and home service platform.

1. Information We Collect

We may collect the following information:

a. Personal Information

• Full Name
• Mobile Number
• Email Address
• Residential or Business Address
• City, State & PIN Code
• GPS Location (only with your permission)

b. Booking Information

• Selected Services
• Preferred Date & Time
• Service Address
• Booking History
• Special Instructions
• Technician Assignment Details

c. Payment Information

• Payment Method
• Transaction Reference
• Payment Status

Note: SERVON does not store your debit/credit card details. Payments are securely processed through trusted third-party payment gateways.

d. Device & App Information

• Device Model
• Operating System
• App Version
• IP Address
• Browser Information
• Device Identifier
• Crash Reports
• App Usage Analytics

2. How We Use Your Information

We use your information to:

• Process and manage bookings
• Assign trained professionals
• Provide cleaning, pest control, tile installation, housekeeping, handyman, and other home services
• Send booking confirmations and reminders
• Process payments and refunds
• Improve our services and customer experience
• Respond to customer support requests
• Detect fraud and unauthorized activities
• Send offers, promotions, and service updates (with your consent)

3. Service Delivery

To complete your booking, SERVON shares only the necessary information with the assigned service professional, including:

• Customer Name
• Contact Number
• Service Address
• Booked Service
• Appointment Time

Our professionals are required to keep your information confidential and use it only for delivering the booked service.

4. Location Information

With your permission, SERVON may collect your device location to:

• Find nearby service professionals
• Display service availability
• Improve technician arrival accuracy
• Enhance customer experience

You can disable location access anytime through your device settings.

5. How We Share Information

SERVON does not sell or rent your personal information.

We may share information only with:

• Assigned Service Professionals
• Payment Gateway Providers
• SMS & Email Service Providers
• Analytics Providers
• Government or Legal Authorities when required by law

6. Data Security

We use industry-standard security measures to protect your information, including:

• Secure Data Encryption
• HTTPS Secure Connections
• Access Control Systems
• Secure Cloud Storage
• Regular Security Monitoring

Although we take reasonable precautions, no online system can guarantee 100% security.

7. Your Rights

You have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your account (subject to legal requirements)
• Withdraw marketing consent
• Request a copy of your stored data

To exercise these rights, please contact us using the details below.

8. Cookies & Tracking Technologies

SERVON may use cookies and similar technologies to:

• Keep you logged in
• Remember preferences
• Improve website performance
• Analyze user behavior
• Enhance security

You can manage cookie preferences through your browser settings.

9. Third-Party Services

Our platform may use trusted third-party providers for:

• Online Payments
• SMS Notifications
• Email Services
• Maps & Location Services
• Analytics
• Customer Support

These providers maintain their own privacy policies and security practices.

10. Children's Privacy

SERVON services are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children under 18 years of age.

11. Data Retention

We retain your information only for as long as necessary to:

• Deliver services
• Maintain booking records
• Process payments
• Comply with legal and regulatory obligations
• Resolve disputes

When no longer required, data is securely deleted or anonymized.

12. Policy Updates

SERVON may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated Effective Date.

Continued use of our platform after updates indicates your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

SERVON Company

📧 Email: support@servon.in
📞 Phone: +91 96922 39757
🌐 Website: www.servon.in

Consent

By accessing the SERVON website, mobile application, or booking any service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

SERVON – Every Service, One Trust.