Cancellation & Refund Policy

SERVON Company

Effective Date: 06 August 2026

At SERVON Company, we strive to provide reliable, high-quality home services and a seamless customer experience. This Cancellation & Refund Policy explains the rules for cancellations, rescheduling, refunds, and service-related concerns for bookings made through the SERVON website and mobile application.

1. Customer Cancellation

Customers may cancel a booking through the SERVON website, mobile application, or by contacting Customer Support.

Cancellation Charges

• More than 24 hours before the scheduled service: Eligible for a 100% refund (for prepaid bookings).
• 6–24 hours before the scheduled service: A cancellation fee may apply.
• Less than 6 hours before the scheduled service: Up to 50% of the booking amount may be charged.
• After the service professional has been assigned or has arrived at the location: Inspection or visit charges (if applicable) are non-refundable.

2. Rescheduling

Customers may reschedule a booking before the scheduled service time.

• Rescheduling is subject to service professional availability.
• One complimentary reschedule may be allowed.
• Additional rescheduling requests may require a new booking or additional charges.

3. Cancellation by SERVON

SERVON Company may cancel or reschedule a booking due to:

• Unavailability of service professionals
• Extreme weather conditions
• Safety or security concerns
• Technical or operational issues
• Government restrictions or other unforeseen circumstances

If SERVON cancels your booking, you will receive:

• A new service appointment, or
• A full refund for any prepaid amount.

4. Refund Policy

Eligible refunds will be processed after verification and approval.

• Refunds will be credited to the original payment method.
• Processing usually takes 5–10 business days, depending on your bank or payment provider.
• Any applicable cancellation, inspection, or payment gateway charges may be deducted where permitted.

5. Service Quality Issues

If you are dissatisfied with the completed service:

• Report the issue within 24 hours of service completion.
• Provide relevant photos or videos, if requested.
• After review, SERVON may offer:
  • ✅ Free Re-service
  • ✅ Partial Refund
  • ✅ Service Credit
  • ✅ Another appropriate resolution

The final resolution will depend on the investigation.

6. Non-Refundable Situations

Refunds will not be issued if:

• The customer is unavailable at the scheduled time.
• An incorrect address or contact number is provided.
• Entry to the property is denied.
• The service cannot be completed due to customer-related reasons.
• The customer cancels after the service has started.
• The booked service has been completed successfully.
• The customer changes their mind after service completion.
• Inspection-based services have already been performed.

7. Inspection-Based Services

Some services require a site inspection before final pricing, including:

• 🪳 Pest Control
• 🧱 Tile Installation
• 🎨 Painting
• 💧 Waterproofing
• 🔨 Civil & Repair Work

Inspection charges, if applicable, are non-refundable once the inspection has been completed.

8. Force Majeure

SERVON Company shall not be liable for delays, cancellations, or service interruptions caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, power failures, or other unforeseen events.

9. Contact Us

For cancellations, rescheduling, refunds, or any policy-related questions, please contact:

SERVON Company

📧 Email: support@servoncompany.com
📞 Phone: +91 96922 39757
🌐 Website: https://www.servoncompany.com

Acceptance

By booking or using any service through the SERVON Company website or mobile application, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.

SERVON Company – Every Service, One Trust.